Is there really a bad client? Is the client always right? Different
people may have varying ideas about a concept and hold strongly to it but is
that enough to tag them as BAD?
From experience, I have learnt that
clients are not bad but demanding. A client doesn’t choose to be hard but how a
planner is able to take control of the situation could prove vital in turning a
demanding client to a great one.
How to deal with a demanding
client?
Take time to study your client; their likes and dislikes. While some clients like to be told
what to do, others may be dominating and impatient. Knowing what a client would
like could make them less demanding.
Treat each client differently. Client A and client B may have
the same philosophy and taste but their reaction to certain stressful
situations will differ. Each
event is as unique as the client and how they are treated could make
interaction easier.
Adapt your techniques
to every client.
Styles, ideas and concept change with every client. Some are ambiguous while
others are debatable. Rather than shelf the idea completely, adapt your
techniques to reach a compromise to the client’s taste.
Above all be calm.
There are no bad
clients, only demanding ones and they
can be worked around to get the maximum result needed for that successful
event!
So, has a client ever made you cry? Share your experience
with us
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